Privacy Policy

1. Introduction

Peptide South Africa (Pty) Ltd ("Peptide South Africa", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our services, or interact with us.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

3. How We Use Your Information

• Process and fulfil your orders and protocol subscriptions
• Provide personalised protocol recommendations
• Communicate order updates, check-in reminders, and support
• Improve our Website, services, and user experience
• Send promotional communications (you may opt out at any time)
• Analyse trends and usage to develop new features and services
• Comply with legal obligations under South African law
• Prevent fraud and enhance security

4. Cookies and Tracking Technologies

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Shipping carriers, payment processors, and analytics services that assist in our operations.
• Protocol Advisors: To provide personalised protocol recommendations and support.
• Legal Authorities: When required by law, regulation, or legal process.
• Business Transfers: In connection with any merger, acquisition, or sale of assets.

All third parties are required to protect your information and use it only for the purposes for which it was shared.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights — POPIA

Under POPIA you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing for direct marketing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at support@peptide-south-africa.com. We respond within 30 days.

9. International Data Transfers

Your information may be transferred to countries where our service providers operate. For cross-border transfers out of South Africa, we ensure POPIA's cross-border-transfer requirements (s. 72) are met.

10. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: support@peptide-south-africa.com
• Website: peptide-south-africa.com